Hurry up and Wait
Our first issued report entitled “Hurry Up and Wait,” evaluated the state of the VA health care system and identified persistent challenges and potential solutions to ensure VA delivers quality and timely care to all veterans who have earned it. However our work didn't end there.
After reforms were implemented, we commissioned several surveys to gauge veterans’ experiences and evaluate the law’s most significant reform, the Veterans Choice Program. We analyzed input from more than 10,000 veterans regarding their satisfaction and access to the new program, through which veterans waiting more than 30 days for care or residing more than 40 miles from a VA medical facility are offered an opportunity to receive care from private sector health care providers in their communities. Read "Hurry Up and Wait" today.