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The VFW's Tactical Assessment Center (TAC) [1-800-VFW-1899 HelpLine] assists veterans and their families with issues and concerns they have with VA health care and benefits entitlements. Every effort is made to initiate contact with the veteran or family member within 24 hours of receipt of the incident report.
The backbone of the TAC is its database that tracks the timeliness, accessibility and quality of VA medical and benefits services to veterans. The data collected is then used to determine if issues are local, network-wide, or if they represent a national trend.
The VFW's National Veterans Service and National Legislative Service staff then use this data as evidence to bring about appropriate VHA network level, VBA regional level, or national level policy and Congressional action to assure accessible, quality and timely VA health care and veterans entitlement services.
Since its inception on September 1, 1997, the TAC has received more than 90,000 inquiries via the 1-800-VFW-1899 HelpLine, e-mail, phone calls, staff referrals and written correspondence. On average, the VFW TAC receives around 250 inquiries weekly. The TAC also has advised more than 27,000 veterans and their families on the VA health-care enrollment process and the uniform benefits health package. To date, the VFW has helped establish 122 different VHA health care and VBA benefit entitlement issues, which are tracked via the TAC database.
Need to contact TAC?
E-Mail: vfw@vfw.org
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